Help centre · 57 guides

How to use Run5

Step by step instructions that match the iOS app. Pick a topic, then follow the numbered steps.

Coach owner, admin or assistant Player roster member Free included Pro upgrade or trial

Getting started

6 guides
01

Create a coach account

New coachFree
  1. Open Run5.
  2. On the welcome screen, tap Create a team.
  3. Enter Full name, Email address, and Password.
  4. Tap Create Account (or use Apple / Google).
  5. If asked, verify your email: open the link from your inbox, then tap I've verified my email.
  6. Fill in Team name (and optional season, motto, venue).
  7. Tap Create Team.

You land on coach Home for your new team.

02

Sign in (email, Google, or Apple)

Anyone with an accountFree
  1. On welcome, tap Sign in.
  2. Enter email and password → Sign In, or tap Google, or on iPhone tap Apple.
  3. If you joined with an invite earlier, Run5 keeps the code and joins you after sign-in when possible.

Forgot password? On the sign-in screen, enter your email, then tap Forgot password? and check your inbox.

03

Create a team

Signed-in user with no teamFree
  1. After sign-up (or if you have no team), open Create your team.
  2. Enter Team name. Optional: season, motto, home venue.
  3. Tap Create Team.

Already have a code instead? Tap I have an invite code instead.

04

Join a team with an invite code

New or existing playerFree
  1. On welcome, tap Join a team or open the invite link your coach sent.
  2. Enter the Invite codeContinue.
  3. Create account or Sign in (titles say “…to join” when a code is saved).
  4. Run5 claims the invite and opens your team.

Tip: Use Join a team (or the link) before signing in so the code is not lost. After joining, you may see the England Basketball licence prompt — you can add a licence or Skip for now.

05

Complete your player profile

PlayerFree
  1. Open the Profile tab.
  2. Tap Edit Profile (or edit from Settings → Edit profile).
  3. Update name, photo, and details → Save.
  4. On Profile → Details, add your England Basketball licence if you have one.
06

Understand Free vs Pro

EveryoneSee guide
Free (examples)Pro (examples)
Roster, invites, events, RSVPSeason / leaderboards / matchup notes
Chat, announcementsPlaybook & practice plans
Season fee tracking & bank paymentsLive Game Stats (from + menu)
Pre-Game SheetMatch Sheet PDF, Licences dashboard
Basic Home & ProfileClub Finance, Find opponent, Linked matches, Team directory

Upgrade: SettingsUpgrade to Run5 Pro.

Manage billing: SettingsManage subscription (when subscribed).

New teams may get a Pro trial. When it ends, Pro tools show the paywall until you upgrade.

Home & navigation

4 guides
07

Coach Home overview

CoachFree (some cards open Pro tools)

From Home you can typically see:

  • Matchday card
  • Season overview / form / matchup shortcuts (Open may require Pro)
  • Outstanding payments alert + Send Reminders
  • Quick actions: Create Event, Add Player, Payments, Announce
  • Attendance snapshot

Use the gear / notifications icons on Home for Settings and inbox.

08

Player Home overview

PlayerFree (Season shortcuts may be Pro)

From Home you can typically see:

  • Welcome + matchday
  • Next event and fee / Pay Now
  • Quick actions: Pay Now, Team Chat, My Stats
  • Season / matchup shortcuts (Pro when locked)
09

Using the bottom navigation

EveryoneFree
TabOpens
HomeCoach or player dashboard
EventsGames & training
PaymentsFees & payment history
ChatTeam chat (unread dot when new)
Team (coach) / Profile (player)Roster or your profile

Bottom nav hides on Settings and Playbook. Use back to return.

10

Using the coach + (FAB) menu

CoachMix of Free and Pro
  1. Tap the gold + button (bottom right).
  2. Choose an action, or Cancel.
Menu itemPlan
Pre-Game SheetFree
Live Game StatsPro
Club FinancePro
LicencesPro
Match SheetPro
Find opponentPro
Linked matchesPro
Create EventFree
Add PlayerFree
New AnnouncementFree

Roster & invites (coach)

7 guides
11

Add a player

CoachFree
  1. Tap +Add Player, or Home Add Player, or TeamAdd Player.
  2. Enter Full name. Optional: photo, jersey #, position, phone.
  3. Add Email if you want an invite link (recommended).
  4. Tap Add Player.

If an invite is created, the Share invite sheet opens next.

12

Invite a player (code / link / SMS / email)

CoachFree

After adding a player (with email), or from Edit PlayerGet invite code / link:

  1. Open the share sheet.
  2. Choose: - Copy link with code - Copy code - Text message - Email - Copy invite message
  3. Tap Done.

The player uses Join a team (or the link), then creates an account or signs in.

13

Edit a player

CoachFree
  1. Open Team.
  2. Tap the player.
  3. Change name, photo, number, position, email, phone, or permissions.
  4. Tap Save.
14

Add coach notes on a player

CoachFree
  1. Team → tap player → Edit Player.
  2. Under Coach Notes (private to staff), tap Add note.
  3. Save the player when finished.

Players do not see these notes.

15

Remove a player

CoachFree

From edit: Edit Player → Remove from team → confirm.

From roster: TeamManage → trash on a row → confirm Remove player?

16

Manage staff & assistant coaches

Coach (owner for ownership changes)Free
  1. SettingsStaff & permissions or TeamManage (staff sheet).
  2. Promote a player with Make Assistant, or Revoke assistant access.
  3. On Edit Player, set Team permissions to Player or Assistant Coach.

Assistants can manage day-to-day team tools. Only owners/admins can promote staff or transfer ownership.

17

Transfer ownership

Current ownerFree
  1. Open Staff & permissions.
  2. On an assistant/admin, tap Make Owner.
  3. Confirm.

Do this before the owner deletes their account if the team must keep running.

Events & availability

6 guides
18

Create a game or training

CoachFree
  1. +Create Event, or Events+ Create New Event.
  2. Choose Game or Training.
  3. Set title, date, time, location, notes.
  4. Tap Create.
19

Edit or delete an event

CoachFree
  1. Events → open the event.
  2. Edit Event → change fields → Save.
  3. To soft-cancel: Cancel event.
  4. To remove: Delete → confirm.

Cancelled events appear in a cancelled section on the Events list.

20

RSVP to an event (player)

Player (and coaches on the event)Free
  1. Events → open the event (or Home → next event).
  2. Tap ✓ Going, ? Maybe, or ✗ Can't.
  3. Optional basketball status: Late / Limited / Injured where shown.
  4. For more detail: AttendeesSet mineSet Availability.
21

Check availability / turnout (coach)

CoachFree
  1. Open the event.
  2. Review Attendees / availability.
  3. Use Home attendance snapshot or See All for a wider view.
22

Build a lineup

CoachFree
  1. Open a Game event.
  2. Tap Lineup or Edit.
  3. Set the lineup and save.

Players can see the lineup on the event when you have set it.

23

Pre-game sheet (opponent, tip time, lineup)

CoachFree
  1. +Pre-Game Sheet, or open a game event → Pre-Game Sheet.
  2. Enter opponent, tip time, and lineup details as prompted.
  3. Save / continue through the flow.

This is separate from the Pro Match Sheet PDF (names + licence numbers).

Payments & fees

7 guides
24

Set season fee & payment settings

CoachFree
  1. SettingsPayment settings, or Payments → gear / Settings.
  2. Set Currency, Season fee, Due date.
  3. Enter bank transfer details (bank name, sort code, account) if you collect bank payments.
  4. Tap Save.

Saving the fee updates what players owe for the season fee setup in Run5.

Note: Card / Apple Pay only appears for players when digital payments are already active on the team. There is no “Set up Stripe” button in the current Payment Settings screen—ask support if you need card payouts enabled for your club.

25

Record a payment (coach)

CoachFree
  1. Open Payments.
  2. Tap a player.
  3. Open Record Payment.
  4. Enter amount and method: Cash / Bank Transfer / Card / Other.
  5. Confirm Record ….
26

Pay your season fee (player)

PlayerFree
  1. Open Payments or Home Pay Now.
  2. Follow the pay CTA.
  3. If the team accepts cards: pay with card / Apple Pay. Otherwise use bank transfer details shown, then mark I've paid … by bank when available.
  4. Check payment history on the same screen.

Pending coach confirmation may show as awaiting confirmation.

27

Create a payment request (coach)

CoachFree
  1. PaymentsNew payment request.
  2. Set amount, who it applies to, note, and optional attachment.
  3. Tap Create.

Players see it under payment requests.

28

Pay a payment request (player)

PlayerFree
  1. Payments → open the request.
  2. Tap Pay £… (amount shown).
  3. Complete card pay or bank confirmation as offered.
29

Confirm bank transfer claims (coach)

CoachFree
  1. Open Payments.
  2. Under Awaiting confirmation, open a claim.
  3. Tap Confirm or Reject.
30

Card / Apple Pay for players

PlayerFree (when team has digital payments on)
  1. Payments or SettingsPayment methods.
  2. If the team accepts digital payments, use Pay with card / Apple Pay.
  3. If not, use bank transfer and record that you paid.

Coaches: see note under guide 24 — card collection depends on team digital payments being active.

Chat & announcements

2 guides
31

Use team chat

EveryoneFree
  1. Open Chat.
  2. Type in Message the team... → send.
  3. Coach messages appear as staff; pinned posts show under PINNED.
  4. Coaches can unpin pinned messages.
32

Post an announcement (coach)

CoachFree
  1. +New Announcement, or Home Announce.
  2. Write the message.
  3. Optionally enable Pin to top of chat.
  4. Tap Post to Team Chat.

Playbook & practice

4 guides
33

Open Playbook

Coach or playerPro
  1. SettingsPlaybook (or Playbook & drills).
  2. If you are not on Pro, the upgrade paywall opens.
34

Add a play (file or link)

CoachPro
  1. Open Playbook.
  2. Under Plays & drills, tap Upload play.
  3. In Add Play, attach a PDF/image and/or paste a Video link / link.
  4. Set title and type (Play / Drill) as prompted.
  5. Tap Add.

Note: Creating a brand-new on-court diagram from a blank template is not available in the current Playbook flow. You can upload media, add links, and open existing phase-based plays in the viewer/editor.

35

Watch or delete a play

Everyone can open · Coach deletesPro
  1. In Playbook, tap a play to open the link/file or viewer.
  2. Coach: long-press a play → confirm delete.
36

Create a practice plan

CoachPro
  1. Playbook → Practice plansNew practice plan.
  2. Add title and free-text items for each phase.
  3. Tap Save.
  4. Long-press a plan to delete (coach).

Season & opponents

5 guides
37

View season / results (leaderboards)

EveryonePro
  1. From Home, tap Season / Open, or Profile/Roster leaderboard entry points.
  2. Review Leaderboards and season content.

If locked, upgrade via the paywall.

38

Add matchup notes

CoachPro
  1. Open Season (Pro).
  2. Under Matchup Notes, choose/enter the opponent context.
  3. Write notes in Matchup notes….
  4. Tap Save matchup note.

Players can read notes; only coaches edit.

39

Remove a matchup note

CoachPro
  1. Open Season → the note.
  2. Tap Delete matchup note, or remove from the Home matchup card (admin remove).
40

Find an opponent

CoachPro
  1. +Find opponent.
  2. Browse the opt-in directory.
  3. Use Link match vs … when offering a shared game.

Also set your listing: SettingsTeam directory (Pro) → turn on Appear in directory, set region / age group, optionally Share coach contact.

41

Link / accept a shared match

CoachPro
  1. +Linked matches.
  2. Review incoming shared games.
  3. Tap Accept or Decline.

Game day

5 guides
42

Start Live Game Stats

CoachPro from + menu
  1. Tap +Live Game Stats (Pro), or open a game event → Live Game Stats.
  2. Follow setup (roster/lineup/clock as prompted).
  3. Track score and box score during the game.

Accuracy note: The + menu path is Pro-gated. The button on an event detail screen may open Live Game without the same paywall check—use Settings → Upgrade if your club should be on Pro for game day tools.

43

Run the live scoreboard / box score

CoachPro (see above)
  1. Start Live Game Stats.
  2. Use on-screen controls for score, clock, and player stats.
  3. End / save when the game finishes (follow on-screen actions).

External display / scoreboard options appear where your device supports them.

44

Export a Match Sheet PDF

CoachPro
  1. +Match Sheet.
  2. Review names and licence numbers.
  3. Tap Export PDF.
  4. Share or save with iOS share sheet.

This is the compliance-style sheet. Pre-Game Sheet is the free prep flow (opponent / tip / lineup).

45

Track England Basketball licences (coach dashboard)

CoachPro
  1. +Licences.
  2. Filter All / Active / Expiring / Expired / Missing.
  3. Tap a player to edit their licence.
  4. Use Remind where shown to nudge players.
46

Enter or update your own licence (player)

PlayerFree
  1. After joining, if prompted: I have a licence or Skip for now.
  2. Later: ProfileDetails → England Basketball licence.
  3. Enter licence number, expiry, optional upload → Save.

Club finance

3 guides
47

Log income & expenses

CoachPro
  1. +Club Finance.
  2. Tap Add.
  3. Enter transaction type, amount, category, notes → save.
  4. Review under Transactions.
48

Set budgets

CoachPro
  1. Club Finance → Budget (or Budgets tab).
  2. Create/update budget amounts.
  3. Track spend against budgets on Dashboard / Budgets.
49

Review club finance overview

CoachPro
  1. Club Finance → Dashboard for summary.
  2. Reports for breakdowns over time.

Profile, settings & account

6 guides
50

Edit team details

CoachFree
  1. SettingsTeam details.
  2. Update name, motto, venue, address, logo, team photo, website.
  3. Tap Save.
51

Appearance & accent colour

EveryoneFree
  1. Settings → Appearance / theme controls.
  2. Toggle light/dark if available.
  3. Set Accent colour (team brand editors for coaches where shown).
  4. Tap Done / Apply as prompted.
52

Notification preferences

EveryoneFree
  1. SettingsNotifications.
  2. Toggle categories (events, payments, chat, etc.).
  3. Tap Done.

Also allow notifications in iPhone Settings → Run5 if alerts do not appear.

53

Upgrade to Run5 Pro / manage subscription

Coach (billing)See guide
  1. SettingsUpgrade to Run5 Pro (or Run5 Pro if already entitled).
  2. Complete purchase in the App Store paywall.
  3. Later: Manage subscription to change or cancel in Apple subscriptions.

Pricing shown in the paywall is set by Apple for your storefront (e.g. monthly / yearly).

54

Sign out

EveryoneFree
  1. SettingsSign out.
  2. Confirm Sign out.
55

Delete your account

EveryoneFree
  1. SettingsDelete account.
  2. Read the warning.
  3. If you are the owner, you must type DELETE — this can wipe the team for everyone.
  4. Confirm Delete account (or Delete account & team).

Non-owners remove their own account/membership without the full team wipe flow.

Awards & extras

2 guides
56

Assign a player award

CoachFree
  1. Team → player → Edit Player.
  2. Tap Give award.
  3. Pick the award → Assign.
  4. To clear: Remove award now.

Awards show on the player profile and in chat. They expire after the window below. Coaches can remove an award anytime.

Weekly (7 days): Game ball, Man of the match, Defensive player of the week, Most improved, Teammate award, Clutch, Two-way player

Practice (2 to 3 days): Best practice (3 days), Practice star, Hustle chip, Vocal leader, Communicator, Lockdown rep, Finisher, Shooter’s touch, Basketball IQ, First in last out, Charge taker, Board hunter, Glue guy

Culture chips (1 to 2 days): Energy (1 day), Next play (1 day), Raised the standard (2 days)

Not coach awards: chat flair styles (Hooper, Lockdown, Playmaker, Rim runner, Spark, Sniper) and strength tags (Finisher, Floor general, Shooter, Hustle, and similar) are profile and chat identity, separate from the award list above.

57

View player stats & profile tabs

Player (own) / Coach (via roster)Free (some season links Pro)
  1. Open Profile (player) or a player from Team.
  2. Use tabs: - Stats — season snapshot, game log, awards / chat flair, goals - Details — personal details + licence - Payments — fee history
  3. Opening full Season leaderboards from stats may require Pro.

Quick reference

Free vs Pro

Pro

  • Live Game Stats (from +)
  • Club Finance
  • Licences dashboard
  • Match Sheet PDF
  • Find opponent / Linked matches / Team directory
  • Playbook and practice plans
  • Season leaderboards and matchup notes

Free

  • Create team / join / roster / invites
  • Events, RSVP, lineup, Pre-Game Sheet
  • Payments (fee, bank, record, requests)
  • Chat and announcements
  • Profile, appearance, notifications
  • Player licence entry