Run5 help

Support

Need help with Run5 (sign in, teams, events, payments, or account deletion)?

For step by step instructions, open the How-to guides (57 guides matching the iOS app).

In the app

Open Settings for account, notifications, privacy, and terms.
Coaches: check Payment settings and Staff & permissions for billing and roles.

Fees and Apple Pay

Players pay the season fee or payment request amount shown by the team. Card and Apple Pay (when enabled) are processed by Stripe. Run5 does not add a player surcharge. Clubs pay a platform fee of 2.4% + 20p per digital payment (capped at £3.00), deducted from the Stripe payout. Bank transfers do not include that fee. See Terms and Privacy.

Tap to Pay on iPhone and Collect mode

Can’t see Tap to Pay? It only appears for owners, head coaches and admins, on iPhone XS or later. It’s hidden on iPads, older iPhones and for players and parents.
Before your first payment: set up Stripe in Payment settings and wait until payouts show as Active. Then turn on Tap to Pay from Settings or the + menu.
Collect mode is payments only, for clubs that just take money at the door. Your players don’t need the app.
Receipts for every in-person payment appear in Payments.

Scoring with no signal

Live games keep working offline. The result is saved on your phone and uploads automatically, once, when you’re back online. Keep the app installed and signed in until it has uploaded.

Contact

Email us at support@run5basketball.com and include your team name and a short description of the issue (do not include passwords or full card numbers).